Shipping and Return Policy

Domestic Shipping

• Standard: 3-5 Business Days, $12.95 (FREE for orders over $300).
• Express: 2 Business Days, $30.
• Next-Day: 1 Business Day, $55.
  No weekend or holiday deliveries. Orders must be placed by Noon PST.

An additional $6 applies to shipments to Hawaii and Alaska (5-6 Business Days).

International Shipping

We ship to 64 countries. Delivery times and costs vary by region:

• Canada, Mexico, Puerto Rico: 3-5 Business Days, $30.
• Europe: 4-6 Business Days, $45.
• Middle East, Asia Pacific, Australia: 4-7 Business Days, $60.

The customer is responsible for any import duties, GST, VAT, or customs fees.

High-Value Orders
For orders over $1,000 or shipping to a different address from the billing address, 2 additional processing days are required.

Returns & Exchanges

We offer store credit or exchanges within 7 days of receiving your order. No refunds are provided.

Return Process

1. Email us at customerservice@shopmonicarose.com with your order number and reason for return.
2. A return confirmation email will be sent with shipping instructions. A $12.95 fee for the shipping label will be deducted from your refund when processed.

Items must be unused with all tags attached. Returns that do not meet our policy will be returned to you.

Vintage Items are Final Sale and cannot be returned or exchanged.

Important Notes

• All shoes must be returned with their original box and dust bag.
• High-value items or orders sent to different shipping addresses may require additional processing.
• Tracking: A notification with tracking details will be sent upon shipment.
• Insurance: All packages are insured by the carrier.

For further assistance, please contact customerservice@shopmonicarose.com.